Before preparation
An order request can be withdrawn before acceptance at no charge. Contact us immediately if you need to cancel an accepted food order. If preparation has not started, our policy is to cancel and refund the order in full.
Freshly prepared and perishable food
The statutory change-of-mind cancellation right may not apply to food that can deteriorate or expire rapidly, or to qualifying date-specific catering. If preparation has started, contact us to discuss the actual circumstances. Any charge must be fair and related to the order and applicable law; we do not use a blanket statement to remove rights for faulty, unsafe, incorrect or undelivered food.
Problems with an order
If food is incorrect, missing, unsafe or not supplied as agreed, contact orders@eaglecorby.pizza or +447956726591 as soon as reasonably possible, with the order reference and details. We will assess a replacement or refund under your applicable rights. Contacting us promptly helps investigation but does not create an artificial cut-off for legal rights.
Our cancellation and refunds
If we cannot fulfil an accepted order, we refund the undelivered portion in full unless you agree to an alternative. Approved refunds are made to the original payment method without our imposing a refund fee, normally within 14 days or any shorter applicable deadline. Card processing times can vary.
Allergies and dietary information
Obtain current written allergen information from the kitchen before ordering. Menu photographs are serving suggestions and do not establish an allergen-free status. Do not order if you cannot obtain information needed for your safety.